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Shipping
We offer free shipping on orders over $65 AUD. For orders under $65 AUD, a flat shipping fee of $5.95 AUD applies.
Orders are typically processed within 1–3 business days. Please note that we do not ship orders on weekends. Also, if you initiate a return, shipping fees are non-refundable.
After placing your order, you can expect to receive updates for:
- When we have received your order
- When your order ships
- When you receive your tracking number update
Once your order has shipped, you can track it on the tracking page.
If you haven’t received any updates or it’s been more than 7 days since you placed your order, please let us know. Our Customer Experience team will be happy to assist!
Orders typically arrive within 4 to 12 business days with standard shipping. You can track your order by going here and entering your order number and the email used at checkout.
If you haven’t received any updates or it’s been more than 7 days since placing your order, please let us know. Our team will be happy to assist you!
If your order is marked as delivered, but you are unable to locate it, please confirm the shipping address on your order confirmation to ensure that the order was sent to the correct address.
If the package is marked as delivered and still hasn’t shown up after 3 business days, please let us know here.
If you happen to receive your original order after you’ve received your replacement package, we kindly ask that you return the original order. You can contact us, and we will send you a return label so you can post the original package back to us free of charge.
Returns
Yes, we offer a 14-day no-questions-asked return policy. If you're not happy, you'll get your money back. It's that simple. Just email us at support@chericherilady.com and we'll handle it.
We want you to love what you ordered! But if you're not completely satisfied, you can return your items within 14 days of delivery.
📦 How do I start a return or exchange?
Just email us at support@chericherilady.com to begin your return or exchange. It’s quick and easy.
🕒 Return window
You have 14 days from the delivery date to return your items. Returns sent after this period will not be accepted. The return must be sent back to us within those 14 days.
✅ Return conditions
To be eligible for a return:
- Items must be in perfect, resellable condition
- Return shipping costs are non-refundable
- We do accept exchanges — just return the original item and choose what you’d like instead
💸 What are my refund options?
Refund to Gift Card
- Fastest option — and you get 15% extra value
- Once your return is processed (2–3 business days after we receive it), we’ll email you a digital gift card valid for 12 months
Refund to Original Payment Method
- Prefer the classic refund? No problem
- We'll process your refund within 3 business days of receiving your return
- It may take another 2–3 business days to appear in your account, depending on your bank
🚫 Items that cannot be returned
- Items marked as Final Sale
- Items returned after 14 days
- Items damaged (unless reported and approved by our support team)
Returns that don’t meet our conditions will be rejected and discarded.
❗ Damaged or defective items
If your order arrived damaged or defective, please contact us right away at support@chericherilady.com. We’ll review the issue and provide a solution.
📮 Return costs & responsibility
- Return shipping is at your own cost, based on your location and courier of choice
- We are not responsible for customs duties or import taxes on returned items
- Please keep your tracking number and proof of shipment — we cannot process returns without it
⏱ Return processing time
Once your return is on its way, we’ll start preparing. After it arrives at our warehouse, we aim to process it within 10 business days.
You'll receive an email confirmation once your refund or gift card has been issued.
🤝 Need help?
We’re always here to help. Just email us at support@chericherilady.com.
Once your return arrives at our warehouse, we aim to process it within 10 business days.
You’ll receive an email confirmation as soon as your refund or gift card is issued. Please remember that shipping times back to us may vary depending on your location and courier. We recommend keeping your tracking information until your return is fully processed.
No, the promo code will be cancelled. However, you will receive a refund for your return. This applies to both partial and full returns.
Product
You can start with a blank bracelet (the base) and add charms over time, or purchase a ready-made one and replace charms as you wish.
You don't have to buy anything pre-assembled if you prefer to personalise from scratch. Many people begin with an empty stainless steel starter bracelet and then choose individual charms to clip on. Others buy a bracelet already adorned with a few charms and swap out designs they like better. There's no wrong way – you can either get a blank bracelet to fill with your own charms, or get a pre-filled one and gradually replace links to make it uniquely yours.
Italian charms snap on and off with a bit of finger pressure, and no special tool is required, though a tool can help you a lot if you have never done it before.
Each charm link has a spring mechanism that allows it to hook to the next link. To add or remove one, you simply push and slide the links apart. Most people do this by hand, and you will hear a soft click when the new charm snaps in place. Some use a small charm tool to make it even easier, but it is optional. With a gentle touch and a bit of practice, you can rearrange your bracelet’s links anytime.
An Italian charm bracelet can hold as many charms as you like, and you are not limited to just a bracelet. Some people use them to make rings, anklets, or even longer custom pieces. It is completely up to you and your style.
That said, a standard Italian charm bracelet usually holds about 17 to 18 charm links, which is a typical fit for an average adult wrist. You can easily adjust the fit by adding or removing links. Most people use between 15 and 18 charms to get the right balance of comfort and size. Try adding or taking out a charm link until your bracelet fits just right.
Certainly, they are unisex. Italian charm bracelets are versatile and can be customised to suit any style.
Absolutely!
Mixing gold and silver charms creates a chic, two-tone look that adds depth and versatility to your bracelet.
No, a genuine Italian charm bracelet will not tarnish or rust easily, thanks to its stainless steel construction.
The links are made from stainless steel, so they do not oxidise or turn green. Some surface finishes, such as gold plating, might dull over many years of heavy wear, but overall, your bracelet will stay shiny and beautiful with basic care.
Yes, you can wear it, but it is best to take it off before showering or swimming to keep the charms looking their best.
Stainless steel can handle water, but charms with enamel or photo elements could cloud or yellow with soap, chlorine, or salt exposure. Remove your bracelet before bathing or swimming to protect its finish and delicate charm designs.
Gently polish it with a soft cloth, and use mild soap and water only if needed – no harsh chemicals.
Wipe the bracelet with a jewellery cloth to remove oils and fingerprints. For deeper cleaning, use a soft toothbrush and mild soapy water, then dry thoroughly. Avoid soaking, alcohol, or abrasive cleaners to preserve the charm surfaces.
Yes – Italian charm bracelets are generally very skin-friendly. Quality bracelets are made with hypoallergenic materials like surgical-grade stainless steel, which is safe and comfortable for most people, even those with nickel sensitivities.
If you have extreme allergies, consider choosing charms with gold or silver tops or look for nickel-free labelling.
Please note: Some components may contain trace amounts of substances such as lead or cadmium, which have been linked to health risks with prolonged exposure. These levels are typically minimal and within regulatory limits, but individuals with sensitivities or health concerns may wish to take extra care when choosing and wearing jewellery.
Yes – most Italian charm links are the same standard size (the classic 9 mm), so you can mix charms from various brands on one bracelet.
As long as charms are the classic 9 mm size, they will fit each other interchangeably. Whether it’s a Nomination charm or a generic brand, they usually snap together without issue, giving you endless possibilities to personalise your bracelet.
Pick charms that speak to you – that’s the magic! Each charm can hold a special meaning, whether it’s an initial, a birthstone, a hobby, or a symbol you love.
Many start with initials, birthstones, hearts, or hobbies. Each charm can represent a memory, milestone, or personal passion. There’s no wrong way – build your bracelet as a beautiful reflection of your life’s story.
Absolutely – an Italian charm bracelet makes a wonderfully heartfelt gift, especially when you personalise it with meaningful charms for the recipient.
Start with charms that celebrate friendship, love, family, or passions. Add initials, birthstones, or meaningful symbols. The bracelet grows over time, making it a truly personal, lasting, and elegant gift for birthdays, anniversaries, or milestones.
If you love personalisation, building your own is the way to go – but there are also beautiful ready-made ones if you find a style you adore.
Building from scratch gives you total creative freedom. Ready-made ones are perfect if you want something instantly wearable or for gifting. Either way, charms can always be added or swapped later as your story evolves.
Orders & Billing
If you haven’t received a confirmation email, here are a few steps to help locate your order details:
- Confirm the email. A confirmation email is sent to the email address used during checkout. If you don’t see it in your inbox, check your spam or junk folders. Also, make sure the email wasn't sent to a different address or affected by a typo.
- Order on hold. In some cases, your order may be on hold due to address or payment verification. If this happens or you still can’t find your order, feel free to contact us at support@chericherilady.com and we’ll be happy to help.
You have two refund options when returning an item:
- Refund to Gift Card
This is the fastest option, and you get 15% extra value. Once your return is processed (usually within 2–3 business days after it reaches our warehouse), you'll receive an email with a digital gift card. The card is valid for 12 months and can be used on any future purchase. - Refund to Original Payment Method
Prefer your money back the usual way? No problem. Once we receive your return, we’ll process your refund within 3 business days and send you a confirmation email. It may take another 2–3 business days for the funds to appear in your account, depending on your payment provider.
Our team works fast to fulfil orders, so changes are limited once an order is placed. However, if you realise a mistake quickly, we’ll do our best to help.
While we usually can’t change item details or payment methods after checkout, we may be able to update your shipping address or cancel the order entirely — depending on how far along it is in the packaging process. If you need to make a change, contact us at support@chericherilady.com as soon as possible.
If you'd like to cancel an order, please contact us as soon as possible. If a product has been shipped, we'll assist you with the return process.
You can enter your promo code on the cart page.
Please note that we cannot stack promotions and discounts can only be applied to the total cost of the item. Discount codes cannot be used on final sale items, member drop/archive products, or items already discounted.
Having trouble applying it? Contact us and our team will help you out.
