Hola ¿Cómo podemos ayudarte?

We offer free delivery on orders over £30. For orders under £30, a flat delivery charge of £5.95 applies.

Orders are typically processed within 1–3 business days. Please note that we do not dispatch orders on weekends. Also, if you initiate a return, delivery fees are non-refundable.

After placing your order, you can expect to receive updates for:

• When we have received your order
• When your order is dispatched
• When you receive your tracking number update

Once your order has been dispatched, you can track it on the tracking page.

If you haven’t received any updates or it’s been more than 7 days since you placed your order, please let us know. Our Customer Experience team will be happy to assist!

Orders typically arrive within 4 to 12 business days with standard delivery. You can track your order by going here and entering your order number and the email used at checkout.

If you haven’t received any updates or it’s been more than 7 days since placing your order, please let us know. Our team will be happy to assist you!

If your order is marked as delivered, but you are unable to locate it, please confirm the delivery address on your order confirmation to ensure that the order was shipped to the correct address.

If the parcel is marked as delivered and still hasn’t shown up after 3 working days, please let us know here.

If you happen to receive your original order after you’ve received your replacement parcel, we kindly ask that you return the original order. You can contact us, and we will send you a returns label so you can send the original parcel back to us free of charge.