Get in touch with us
We're here to help and answer any questions you might have. If you have any queries, please do not hesitate to contact us. We aim to reply within 8 hours.
Please note that our customer service opening times are 9AM - 7PM UTC, Monday to Saturday.
For general or customer enquiries please use the contact form below or email us at support@chericherilady.com.
We Have Collected Popular Questions in One Place for Your Convenience
Not at all!
You can buy a blank bracelet to customize later or select individual charms to assemble your bracelet from the start.
You can buy a blank bracelet to customize later or select individual charms to assemble your bracelet from the start.
Stainless steel and gold-plated options.
Our silver charms are made from durable stainless steel. Gold options use the same steel base with 14K gold electroplating. Gold charms may vary slightly in color.
Our silver charms are made from durable stainless steel. Gold options use the same steel base with 14K gold electroplating. Gold charms may vary slightly in color.
Yes, with 9MM charms.
Our bracelets accommodate most traditional slide-on charms. For compatibility, ensure you're using 9MM charms when purchasing separately.
Our bracelets accommodate most traditional slide-on charms. For compatibility, ensure you're using 9MM charms when purchasing separately.
5-12 charms, depending on style preference.
For a balanced look on a 7-inch bracelet, we recommend 10-12 charms. A minimalist style works well with 5-7 charms. Distribute heavier charms evenly for balance.
For a balanced look on a 7-inch bracelet, we recommend 10-12 charms. A minimalist style works well with 5-7 charms. Distribute heavier charms evenly for balance.
Absolutely!
Create a personalized gift by selecting charms that represent special memories or interests. We offer gift packaging and can include a note explaining the significance of each charm.
Create a personalized gift by selecting charms that represent special memories or interests. We offer gift packaging and can include a note explaining the significance of each charm.
Appearance and charm variety.
Gold bracelets offer a warm, luxurious look, while silver provides a bright, contemporary appearance. We have more silver charm options, but you can mix gold and silver for a unique two-tone style.
Gold bracelets offer a warm, luxurious look, while silver provides a bright, contemporary appearance. We have more silver charm options, but you can mix gold and silver for a unique two-tone style.
Gentle cleaning and proper storage.
Use a jewelry cloth for silver and mild soap with water for gold. Avoid harsh chemicals and store in a jewelry box to prevent scratches and tangling.
Use a jewelry cloth for silver and mild soap with water for gold. Avoid harsh chemicals and store in a jewelry box to prevent scratches and tangling.
Yes, it's a characteristic feature.
Charm movement creates the bracelet's distinctive look and sound. For more stability, consider silicone stoppers or fixed-position options.
Charm movement creates the bracelet's distinctive look and sound. For more stability, consider silicone stoppers or fixed-position options.
We don't recommend it.
Remove your bracelet before water activities to prevent damage from moisture, chemicals, and chlorine.
Remove your bracelet before water activities to prevent damage from moisture, chemicals, and chlorine.
All major options.
We accept credit cards, PayPal, Apple Pay, Google Pay, and offer installment options in some regions.
We accept credit cards, PayPal, Apple Pay, Google Pay, and offer installment options in some regions.
5-12 business days for standard shipping.
Expedited options are available. You'll receive tracking information via email once your order ships.
Expedited options are available. You'll receive tracking information via email once your order ships.
Yes, on orders over $25.
We provide complimentary standard shipping for orders exceeding $25. Expedited options are available at an additional cost.
We provide complimentary standard shipping for orders exceeding $25. Expedited options are available at an additional cost.