Hello, how can we help?

We offer free shipping on orders over $40. For orders under $40, a flat shipping fee of $5.95 applies.

Orders are typically processed within 1-3 business days. Please note that we do not ship orders on weekends. Also, if you initiate a return, shipping fees are non-refundable.

After placing your order, you can expect to receive updates for:

• When we have received your order
• When your order ships
• When you receive your tracking number update

Once your order has shipped, you can track it on the tracking page.

If you haven’t received any updates or it’s been more than 7 days since you placed your order, please let us know. Our Customer Experience team will be happy to assist!

Orders typically arrive within 4 to 12 business days with standard shipping. You can track your order by going here and entering your order number and the email used at checkout.

If you haven’t received any updates or it’s been more than 7 days since placing your order, please let us know. Our team will be happy to assist you!

If your order is marked as delivered, but you are unable to locate it, please confirm the shipping address on your order confirmation to ensure that the order was shipped to the correct address.

If the package is marked as delivered and still hasn’t shown up after 3 business days, please let us know here.

If you happen to receive your original order after you’ve received your replacement package, we kindly ask that you return the original order. You can contact us, and we will send you a return label so you can ship the original package back to us free of charge.

Yes, we offer a 14-day no-questions-asked return policy. If you're not happy, you'll get your money back. It's that simple. Just email us at support@chericherilady.com and we'll handle it.

You have 14 days from the delivery date to return your items. Returns sent after this period will not be accepted.

To be eligible for a return:

1. Items must be in perfect, resellable condition;

2. Return shipping costs are non-refundable

These are the refund options:

1. Refund to Gift Card

2. Refund to Original Payment Method

Once your return arrives at our warehouse, we aim to process it within 10 business days.

You’ll receive an email confirmation as soon as your refund or gift card is issued. Please remember that shipping times back to us may vary depending on your location and courier. We recommend keeping your tracking information until your return is fully processed.

No, the promo code will be cancelled. You will however, receive a refund for your return. This applies to both partial and full returns.

You can start with a blank bracelet (the base) and add charms over time, or purchase a ready-made one and replace charms as you wish.

You don't have to buy anything pre-assembled if you prefer to personalize from scratch. Many people begin with an empty stainless steel starter bracelet and then choose individual charms to clip on. Others buy a bracelet already adorned with a few charms and swap out designs they like better. There's no wrong way - you can either get a blank bracelet to fill with your own charms, or get a pre-filled one and gradually replace links to make it uniquely yours.

Italian charms snap on and off with a bit of finger pressure - no special tool is required, though a tool can help you a lot if you never did it before.

Each charm link has a spring mechanism that allows it to hook to the next link. To add or remove one, you simply push and slide the links apart. Most people do this by hand; you'll hear a soft click when the new charm snaps in place. Some use a small charm tool to make it even easier - but it's optional. With a gentle touch and a bit of practice, you can rearrange your bracelet's links anytime.

An Italian charm bracelet can hold as many charms as you like — you're not limited to just a bracelet. Some people use them to make rings, anklets, or even longer custom pieces. It’s completely up to you and your style.

That said, a standard Italian charm bracelet usually holds about 17–18 charm links, which is a typical fit for an average adult wrist. You can easily adjust the fit by adding or removing links. Most people use between 15 and 18 charms to get the right balance of comfort and size. Try adding or taking out a charm link until your bracelet fits just right.

Certainly, they are unisex. Italian charm bracelets are versatile and can be customized to suit any style.

Absolutely!

Mixing gold and silver charms creates a chic, two-tone look that adds depth and versatility to your bracelet.

No - a genuine Italian charm bracelet won't tarnish or rust easily, thanks to its stainless steel construction.

The links are made from stainless steel, so they don't oxidize or turn green. Some surface finishes (like gold plating) might dull over many years of heavy wear, but overall, your bracelet will stay shiny and beautiful with basic care.

Yes, you can wear it, but it’s best to take it off before showering or swimming to keep the charms looking their best.

Stainless steel can handle water, but charms with enamel or photo elements could cloud or yellow with soap, chlorine, or salt exposure. Remove your bracelet before bathing or swimming to protect its finish and delicate charm designs.

Gently polish it with a soft cloth, and use mild soap and water only if needed - no harsh chemicals.

Wipe the bracelet with a jewelry cloth to remove oils and fingerprints. For deeper cleaning, use a soft toothbrush and mild soapy water, then dry thoroughly. Avoid soaking, alcohol, or abrasive cleaners to preserve the charm surfaces.

Yes - Italian charm bracelets are generally very skin-friendly. Quality bracelets are made with hypoallergenic materials like surgical-grade stainless steel, which is safe and comfortable for most people, even those with nickel sensitivities.

If you have extreme allergies, consider choosing charms with gold or silver tops or look for nickel-free labeling.

Please note: Some components may contain trace amounts of substances such as lead or cadmium, which have been linked to health risks with prolonged exposure. These levels are typically minimal and within regulatory limits, but individuals with sensitivities or health concerns may wish to take extra care when choosing and wearing jewelry.

Yes - most Italian charm links are the same standard size (the classic 9mm), so you can mix charms from various brands on one bracelet.

As long as charms are classic 9mm size, they will fit each other interchangeably. Whether it's a Nomination charm or a generic brand, they usually snap together without issue, giving you endless possibilities to personalize your bracelet.

Pick charms that speak to you - that's the magic! Each charm can hold a special meaning, whether it's an initial, a birthstone, a hobby, or a symbol you love.

Many start with initials, birthstones, hearts, or hobbies. Each charm can represent a memory, milestone, or personal passion. There's no wrong way - build your bracelet as a beautiful reflection of your life's story.

Absolutely - an Italian charm bracelet makes a wonderfully heartfelt gift, especially when you personalize it with meaningful charms for the recipient.

Start with charms that celebrate friendship, love, family, or passions. Add initials, birthstones, or meaningful symbols. The bracelet grows over time, making it a truly personal, lasting, and elegant gift for birthdays, anniversaries, or milestones.

If you love personalization, building your own is the way to go - but there are also beautiful ready-made ones if you find a style you adore.

Building from scratch gives you total creative freedom. Ready-made ones are perfect if you want something instantly wearable or for gifting. Either way, charms can always be added or swapped later as your story evolves.

If you haven’t received a confirmation email, here are a few steps to help locate your order details:

1. Confirm the email. A confirmation email is sent to the email address used during checkout. If you don’t see it in your inbox, check your spam or junk folders. Also, make sure the email wasn't sent to a different address or affected by a typo.

2. Order on hold. In some cases, your order may be on hold due to address or payment verification. If this happens or you still can’t find your order, feel free to contact us at support@chericherilady.com and we’ll be happy to help.

You have two refund options when returning an item:

1. Refund to Gift Card
This is the fastest option, and you get 15% extra value. Once your return is processed (usually within 2–3 business days after it reaches our warehouse), you'll receive an email with a digital gift card. The card is valid for 12 months and can be used on any future purchase.

2. Refund to Original Payment Method
Prefer your money back the usual way? No problem. Once we receive your return, we’ll process your refund within 3 business days and send you a confirmation email. It may take another 2–3 business days for the funds to appear in your account, depending on your payment provider.

Our team works fast to fulfill orders, so changes are limited once an order is placed. However, if you realize a mistake quickly, we’ll do our best to help.

While we usually can’t change item details or payment methods after checkout, we may be able to update your shipping address or cancel the order entirely — depending on how far along it is in the packaging process. If you need to make a change, contact us at support@chericherilady.com as soon as possible.

If you'd like to cancel an order, please reach out to us as soon as possible. If a product has shipped, we'll assist you with the return process.

You can enter your promo code on the cart page.

Please note that we cannot stack promos and discounts can only be applied to the total amount of the item. Discount codes cannot be used on final sale, member drop/archive items, and items that are already discounted.

Having trouble entering it in? Let us know and our team will help you out.